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Global Healthcare BPO Market Research Report, Historic Data 2019 - 2023 and Forecast Analysis Data 2024 - 2031

Healthcare BPO Market - By Payer Service: Claims Management, Integrated Front-end Services & Back-office Operations, Member Management, Billing & Accounts Management, Analytics & Fraud Management, HR, By Provider Service: Revenue Cycle Management, Patient Care,Patient Enrollment, and Region: North America, Europe, Asia Pacific, Latin America, Middle East and Africa

Report Code
CMI_043
Published
April 23, 2024
Last Updated
April 23, 2024
Coverage
Healthcare • Healthcare IT
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  1. Accenture
  2. Infosys
  3. GEBBS
  4. Hinduja Solutions
  5. Truven Health
  6. EXL Service Holdings
  7. IBM
  8. Genpact
  9. UnitedHealth Group
  10. Concentrix
  11. Others
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Table Of Contents

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1. Global Healthcare BPO Market Research Report
1.1. Study Objectives
1.2. Healthcare BPO Market - Overview
1.3. Reasons to Read This Report
1.4. Methodology and Forecast Analysis
2. Global Healthcare BPO Market Research Report - Preface
2.1. Global Healthcare BPO Market Research Report – Detailed Scope and Definitions
2.1.1. By Payer Service
2.1.2. By Provider Service
2.1.3. By Region
3. Global Healthcare BPO Market Dynamics
3.1. Drivers - Macro-Economic Based, Supply Side, and Demand Side Drivers
3.2. Restraints – By Payer Service, By Provider Service, By Country
3.3. Opportunities – By Payer Service, By Provider Service, By Country 
3.4. Trends – By Payer Service, By Provider Service, By Country
3.5. PEST Analysis
3.6. Porters Five Rule Analysis
3.7. Company’s Share Analysis (CSA) by Region or By Country
3.8. Global Healthcare BPO Market Research Report – DROTs Impact Analysis
4. Global Healthcare BPO Market Research Report, Historic Data 2019 - 2023 and Forecast Analysis Data 2024 - 2031
4.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
4.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
4.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and 2024 to 2031
4.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
5. Global Healthcare BPO Market, By Payer Service, 2019 - 2023and Forecast, 2021 - 2027 (Market Value, In USD Mn)
5.1. Claims Management
5.1.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
5.1.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
5.1.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
5.1.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
5.2. Integrated Front-end Services & Back-office Operations
5.2.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
5.2.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
5.2.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
5.2.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
5.3. Member Management
5.3.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
5.3.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
5.3.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
5.3.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
5.4. Billing & Accounts Management
5.4.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
5.4.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
5.4.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
5.4.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
5.5. Analytics & Fraud Management
5.5.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
5.5.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
5.5.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
5.5.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
5.6. HR
5.6.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
5.6.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
5.6.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
5.6.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
6. Global Healthcare BPO Market, By Provider Service, 2019 - 2023 and Forecast, 2024 - 2029 (Market Value, In USD Mn)
6.1. Revenue Cycle Management
6.1.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
6.1.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
6.1.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
6.1.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
6.2. Patient Care
6.2.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
6.2.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
6.2.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
6.2.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
6.3. Patient Enrollment
6.3.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
6.3.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
6.3.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
6.3.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
7. Global Healthcare BPO Market Forecast, By Region, 2019 - 2023and Forecast, 2021 – 2027 (Market Value, In USD Mn )
7.1. North America
7.1.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
7.1.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
7.1.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
7.1.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
7.2. Europe
7.2.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
7.2.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
7.2.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
7.2.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
7.3. Asia-Pacific
7.3.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
7.3.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
7.3.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
7.3.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
7.4. Latin America
7.4.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
7.4.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
7.4.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
7.4.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
7.5. Middle East and Africa
7.5.1. Market Performance Review & Future Outlook: Assessing 2019 - 2023 and Predicting 2024 – 2031 Trends (USD Millions) 
7.5.2. Annual Market Trend Assessment – Yearly Growth Observation (Y-O-Y)(%)
7.5.3. Incremental Market Value/Volume Opportunity between 2019 – 2023 and From 2024 to 2031
7.5.4. Market Shares Analysis in Years - 2019, 2023, 2026 and 2031
7.6. Global Healthcare BPO Market - Opportunity Analysis Index, By Payer Service, By Provider Service, and Region, 2024 - 2031
8. North America Healthcare BPO Market Analysis, 2019 - 2023and Forecast, 2021 - 2027 (Market Value, In USD Mn)
8.1. Payer Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
8.1.1. Claims Management
8.1.2. Integrated Front-end Services & Back-office Operations
8.1.3. Member Management
8.1.4. Billing & Accounts Management
8.1.5. Analytics & Fraud Management
8.1.6. HR
8.2. Provider Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
8.2.1. Revenue Cycle Management
8.2.2. Patient Care
8.2.3. Patient Enrollment
8.3. Country Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
8.3.1. U.S.
8.3.2. Canada
8.4. North America Healthcare BPO Market – Opportunity Analysis Index, By Payer Service, By Provider Service, and Country, 2024 - 2031
8.5. Reginal Trends Analysis
8.6. North America Healthcare BPO Market Research Report - Company Profiles
8.6.1. Company 1  (USA)
8.6.2. Company 2  (USA)
8.6.3. Company 3 (Canada)
9. Europe Healthcare BPO Market Analysis, 2019 - 2023 and Forecast, 2024 - 2031 (Market Value, In USD Mn )
9.1. Payer Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
9.1.1. Claims Management
9.1.2. Integrated Front-end Services & Back-office Operations
9.1.3. Member Management
9.1.4. Billing & Accounts Management
9.1.5. Analytics & Fraud Management
9.1.6. HR
9.2. Provider Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
9.2.1. Revenue Cycle Management
9.2.2. Patient Care
9.2.3. Patient Enrollment
9.3. Country Analysis 2019 - 2023and Forecast 2021 - 2027 by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
9.3.1. Germany
9.3.2. UK
9.3.3. France
9.3.4. Spain
9.3.5. Italy
9.3.6. Russia
9.3.7. Poland
9.3.8. Rest of Europe
9.4. Europe Healthcare BPO Market – Opportunity Analysis Index, By Payer Service, By Provider Service, and Country, 2024 - 2031
9.5. Reginal Trends Analysis
9.6. Europe Healthcare BPO Market Research Report - Company Profiles
9.6.1. Company – 1 (Germany)
9.6.2. Company – 2 (U.K)
9.6.3. Company – 3 (France)
10. Asia-Pacific Healthcare BPO Market Analysis, 2019 – 2023 and Forecast, 2024 - 2031 (Market Value, In USD Mn )
10.1. Payer Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
10.1.1. Claims Management
10.1.2. Integrated Front-end Services & Back-office Operations
10.1.3. Member Management
10.1.4. Billing & Accounts Management
10.1.5. Analytics & Fraud Management
10.1.6. HR
10.2. Provider Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
10.2.1. Revenue Cycle Management
10.2.2. Patient Care
10.2.3. Patient Enrollment
10.3. Country Analysis 2019 - 2023and Forecast 2021 - 2027 by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
10.3.1. Japan
10.3.2. China
10.3.3. India
10.3.4. ASEAN
10.3.5. Australia & New Zealand
10.3.6. Rest of Asia-Pacific
10.4. Asia-Pacific Healthcare BPO Market – Opportunity Analysis Index, By Payer Service, By Provider Service, and Country, 2024 - 2031
10.5. Regional Trends Analysis
10.6. Asia-Pacific Healthcare BPO Market Research Report - Company Profiles
10.6.1. Company – 1 (China)
10.6.2. Company – 2 (India)
10.6.3. Company – 3 (Japan)
11. Latin America Healthcare BPO Market Analysis, 2019 - 20223 and Forecast, 2024 – 2031
11.1. Payer Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
11.1.1. Claims Management
11.1.2. Integrated Front-end Services & Back-office Operations
11.1.3. Member Management
11.1.4. Billing & Accounts Management
11.1.5. Analytics & Fraud Management
11.1.6. HR
11.2. Provider Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
11.2.1. Revenue Cycle Management
11.2.2. Patient Care
11.2.3. Patient Enrollment
11.3. Country Analysis 2019 - 2023and Forecast 2021 – 2027 by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
11.3.1. Brazil
11.3.2. Mexico
11.3.3. Argentina
11.3.4. Rest of Latin America
11.4. Latin America Healthcare BPO Market – Opportunity Analysis Index, By Payer Service, By Provider Service, and Country, 2024 - 2031
11.5. Regional Trends Analysis
11.6. Latin America Healthcare BPO Market Research Report - Company Profiles
11.6.1. Company – 1 (Brazil)
12. Middle East and Africa Healthcare BPO Market Analysis, 2019 - 2023 and Forecast, 2024 – 2031 (Revenue, USD Mn )
12.1. Payer Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
12.1.1. Check-In Kiosks
12.1.2. Payment Kiosks
12.1.3. Way Finding Kiosks
12.1.4. Telemedicine Kiosks
12.1.5. Self-service/ Informative Kiosks
12.1.6. Electronic Medical Record Management Kiosks
12.1.7. Others
12.2. Provider Service Analysis 2019 - 2023 and Forecast 2024 - 2031by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
12.2.1. Clinics
12.2.2. Hospitals
12.2.3. Laboratories
12.2.4. Pharma Stores
12.2.5.  
12.3. Country Analysis 2019 - 2023 and Forecast 2024 - 2031 by Market Assessment (USD Mn), Yearly Growth Rate (%), and Market Presence (%)
12.3.1. Gulf Cooperation Council (GCC) Countries
12.3.2. Israel
12.3.3. South Africa
12.3.4. Rest of MEA
12.4. MEA Healthcare BPO Market - Opportunity Analysis Index, By Payer Service, By Provider Service, and Country, 2024 - 2031
12.5. Regional Trends Analysis
12.6. MEA Healthcare BPO Market Research Report - Company Profiles
12.6.1. Company – 1 (GCC)
13. Competition Landscape 
13.1. Strategic Dashboard of Top Market Players
13.2. Company Profiles (Introduction, Financial Assessments, Portfolio of Offerings, Milestones and Achievements, Strategic Initiative, and SWOT Analysis)
13.2.1. Accenture
13.2.2. Infosys
13.2.3. GEBBS
13.2.4. Hinduja Solutions
13.2.5. Truven Health
13.2.6. EXL Service Holdings
13.2.7. IBM
13.2.8. Genpact
13.2.9. UnitedHealth Group
13.2.10. Concentrix
13.2.11. Others
14. Data Collection Method and Research Approach
15. Principal Presumptions and Acronyms

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